While many of us will be rejoicing in the lifting of restrictions, we remain cognisant that some strict precautionary measures will have to be observed.
Peugeot Citroën South Africa would like to assure everyone concerned that they are committed to ensuring that every single one of their customers safety and well-being is their priority, during and after a visit to any-one of its dealerships, service centres or aftersales divisions.
Safety of utmost importance
“Under the detailed guidelines issued by the Government, we can assure our customers that and that everything possible will be done to keep our staff and customers safe and healthy once we resume our daily work routine,” said Leslie Ramsoomar, MD of Peugeot Citroen.
Daily deep cleans of all showrooms will be conducted and bathroom facilities and tabletops around the showrooms sanitized on an hourly basis.
Showroom display vehicles will be disinfected after every customer sits in one and demo vehicles will be disinfected prior to and after each test drive.
To ensure ultimate protection for staff, signs deterring physical interactions with others such as hand shaking, socialising during lunch times and distancing themselves in the work environment will be installed.
In the workshop areas all necessary precautions such as disinfecting the steering wheel, gear lever, handbrake, seat and floor mats will be carried out. The keys will be disinfected and placed with a file in a tray at reception for the customers collection. Safe distancing will be practiced at all times.
Taking extra precaution
Customers can be assured that every security measure will be put in place to ensure their well-being when purchasing a vehicle.
Below are the essential precautions that will be carried out:
- The customer will be given the option to sign documentation alone in an identified and disinfected office.
- Customers will be required to use their own pens for the signing of any documentation.
- The wearing of gloves is MANDATORY for any handling of files/documents by the staff.
- Documents and keys exchanged between the salesperson and the customer will be placed in a dedicated tray in order to respect the 1m distance to be kept. The trays and pens will be disinfected between use by each customer.
Should the vehicle be delivered to the customer’s home the necessary precautions such as disinfecting the keys, steering wheel, gear lever, handbrake, seat and floor mats will be carried out in front of the customer.
A partial hand over of the vehicle will be done by the salesperson wearing protective gloves and masks, respecting the 1m distance rule. A more comprehensive handover will be scheduled to take place once it is safe to do so.
Customers will be encouraged to download the My Peugeot App which will explain all the features of the vehicle in the meantime.
Should the customer have any questions, they can contact the call-centre.